Refund policy
Return & Refund Policy
Last Updated: August 10, 2026
At Planmilla, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with an eligible purchase, we offer free returns and refunds within 30 days of delivery, subject to the conditions below.
1. 30-Day Return Period
You may request a return within 30 calendar days from the date your order is delivered.
To qualify for a return, the item should generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage caused by improper handling
- Accompanied by the relevant order information or proof of purchase
We may request photographs or additional information to help us evaluate the condition of the item.
2. Free Returns
Eligible returns are provided free of charge.
If your return request is approved, Planmilla will provide instructions for completing the return. Customers should not send products to an address other than the return address provided by our support team.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, materially different from the product ordered, or otherwise arrives with an issue, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging, when relevant
This information helps us investigate the issue and provide the most appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
4. Refund Process
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds are generally issued to the original payment method used to place the order.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
5. Refund Amount
For an eligible return, the applicable purchase amount will be refunded according to the circumstances of the return.
Where an order is eligible for a full refund, the refund will cover the eligible amount paid for the returned product.
6. Items That May Not Qualify
Certain items may be excluded from return where applicable, including products that:
- Have been substantially damaged after delivery due to customer misuse
- Have been modified or altered
- Are returned outside the 30-day return period
- Cannot reasonably be resold because of customer-caused damage or contamination
If an item has a specific return restriction, the applicable restriction will be communicated where required.
7. Exchanges
If you would like a different product or variation, please contact our customer service team.
Depending on product availability, we may assist with an exchange or recommend returning the original item and placing a new order.
8. How to Request a Return
To start a return, contact us at:
Email: support@planmilla.shop
Phone: +1 (614) 323-6033
Please include your order number and explain why you would like to return the product.
Our support team will provide the appropriate next steps.
9. Contact Us
If you have questions regarding this Return & Refund Policy, please contact:
Planmilla
7905 Melody Lane
Dublin, OH 43016
United States
Email: support@planmilla.shop
Phone: +1 (614) 323-6033