Terms of service

Terms of Service

Last Updated: August 10, 2026

Welcome to Planmilla. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing or using our website, browsing our products, or placing an order, you agree to comply with these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase our products.

1. About Planmilla

Planmilla operates an online retail store offering artificial plants, decorative potted plants, mini bonsai trees, artificial flowers, greenery, and related home and garden décor products.

Our store was established in 2022.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to interfere with website functionality
  • Introduce malicious software or harmful code
  • Attempt unauthorized access to our systems
  • Copy or misuse website content for unauthorized commercial purposes
  • Use our website in a manner that could damage our business or customers

We reserve the right to restrict or terminate access to the website where reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, and other information are accurate.

However, minor variations may occur due to:

  • Screen and display settings
  • Lighting and photography conditions
  • Manufacturing variations
  • Manual measurements
  • Product batches

Such variations do not necessarily constitute a product defect.

4. Pricing

Product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product information, or promotional errors when necessary.

If an obvious pricing error affects an order, we may contact the customer before fulfilling the order.

5. Orders

When you place an order, you are submitting a request to purchase the selected products.

Order confirmation does not necessarily guarantee that the order will be fulfilled in every circumstance. We reserve the right to cancel or refuse an order where reasonably necessary, including circumstances involving inventory issues, payment problems, suspected fraud, or obvious pricing errors.

If we cancel an order after payment has been received, the applicable payment will be refunded.

6. Payment

Customers are responsible for providing accurate billing and payment information.

Orders may not be processed until payment has been successfully authorized.

We do not knowingly retain complete payment card information outside the systems and payment providers used to process transactions.

7. Shipping

Planmilla offers free worldwide shipping.

Our standard estimated delivery timeframe is:

7–10 business days

Delivery estimates are provided for general guidance and may vary due to circumstances outside our reasonable control, including customs processing, carrier delays, weather, holidays, or other transportation disruptions.

8. Returns and Refunds

Eligible customers may request a free return and refund within 30 days of delivery, subject to our Return & Refund Policy.

Customers should review that policy before initiating a return.

9. Intellectual Property

Unless otherwise stated, content appearing on the Planmilla website, including text, graphics, logos, product descriptions, photographs, designs, and other materials, is owned by or licensed to Planmilla and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without appropriate authorization.

10. Third-Party Services

Our website may use third-party services to facilitate payments, analytics, shipping, website functionality, or other services.

Third-party services may have their own terms and policies. Planmilla is not responsible for the independent policies or practices of third-party providers.

11. Limitation of Liability

To the extent permitted by applicable law, Planmilla will not be responsible for indirect, incidental, consequential, or special losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

13. Contact

For questions regarding these Terms of Service:

Planmilla
7905 Melody Lane
Dublin, OH 43016
United States

Email: support@planmilla.shop
Phone: +1 (614) 323-6033